Refund & Returns Policy
At Livora Collective, we are committed to providing a transparent and fair return process for our customers worldwide. Please review the following policy carefully before submitting a return or refund request.
1. Eligibility for Returns
To be eligible for a return, items must:
Be unused and in original condition
Be returned in the original packaging
Include all original accessories, if applicable
We reserve the right to refuse returns that do not meet these requirements.
2. Return Window
Return requests must be submitted within 14 days of the delivery date. Requests submitted after this period may not be accepted.
3. Non-Returnable Items
The following items are not eligible for return:
Items marked as final sale
Gift cards
Customized or personalized products
Items damaged due to misuse or improper handling
4. Refund Process
Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method. Processing times may vary depending on the payment provider and financial institution.
5. Shipping Costs
Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable unless the item is defective or incorrect.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue. We will review the case and offer an appropriate resolution.
7. How to Request a Return
To initiate a return, please contact our support team through the Contact Us page and include your order number and reason for return.
Legal Notice
This policy is intended to comply with applicable consumer protection laws, including those of the United States. Where local laws provide additional rights to consumers, those rights shall prevail.
