About Livora Collective
What is Livora Collective?
Livora Collective is an independent lifestyle brand offering thoughtfully curated products across fashion, accessories, and everyday essentials. Each item is selected for its design, functionality, and long-term value rather than short-lived trends.
Is Livora Collective a new brand?
Yes, we are at the beginning of our journey. However, our vision is long-term. We are building Livora Collective alongside our customers with a strong focus on trust, transparency, and continuous improvement.
Orders & Payments
How do I place an order?
Simply add your chosen items to the cart, proceed to checkout, and complete your purchase securely through our website.
What payment methods do you accept?
We accept major international payment methods available at checkout. All transactions are processed securely.
Can I change or cancel my order after placing it?
If your order has not yet been processed, please contact our support team as soon as possible. Once processing has begun, changes may not be possible.
Shipping & Delivery
Where do you ship from?
Our products are shipped directly from our trusted suppliers. Shipping origins may vary depending on the product.
How long does delivery take?
Delivery times vary based on product availability and supplier location. Estimated delivery times will be provided at checkout whenever possible.
Do you offer international shipping?
Yes, Livora Collective ships internationally to many destinations.
Tracking & Order Status
Will I receive a tracking number?
Tracking information is provided whenever available. Once your order has been shipped, you will receive tracking details via email.
Why hasn’t my tracking updated yet?
Tracking updates may take some time to appear after shipment, especially for international deliveries. If delays persist, our support team is happy to assist.
Returns & Refunds
Do you accept returns?
Return eligibility depends on the product and supplier conditions. Please refer to our Returns Policy or contact support for detailed guidance.
What if my item arrives damaged or incorrect?
If there is any issue with your order, please contact us with photos and details. We are committed to resolving problems fairly and efficiently.
Products & Quality
How do you select your products?
Each product is chosen based on quality, design, practicality, and real-life use. We prioritize items that feel meaningful and lasting.
Are your products tested?
We work with suppliers who meet quality standards, and we continuously review product feedback to improve our selection.
What should I do if I can’t find the product I’m looking for?
If you’re searching for a specific product and don’t see it on our website, you can submit a Product Request. Simply tell us what you’re looking for, and our team will do their best to source it for you.
Customer Support
What if I have a question not listed here?
We’re always happy to help. If your question isn’t answered here, please reach out to us directly.
How can I contact Livora Collective?
You can reach our support team through the Contact Us page or by email. We aim to respond promptly and thoughtfully.
Frequently Asked Questions
Everything you need to know about ordering, shipping, and shopping with Livora Collective